Refund policy

Refund & Return Policy

Thank you for shopping with All Mix. We want you to be completely satisfied with your purchase. Please review our policy below.

Return Window You have 30 days from the date of delivery to request a return. To be eligible, items must be unused, in their original condition, and in the original packaging.

How to Start a Return To initiate a return, contact us at elzilenes@outlook.com with your order number and the reason for the return. We review each request individually and will provide instructions on how to proceed.

Non-Returnable Items For hygiene and safety reasons, certain items cannot be returned once opened, including personal care and beauty products. Sale or clearance items are final sale unless they arrive damaged or defective.

Damaged or Defective Items If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the product. We will arrange a replacement or full refund at no additional cost to you.

Return Shipping Costs Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Refunds Once we receive and inspect your returned item, we will notify you of the approval of your refund. Approved refunds will be processed to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear.

Shipping & Delivery Times Please note that orders are processed within 1–3 business days and delivery typically takes 7–20 business days. Delays due to customs or carriers are outside our control.

Contact Us If you have any questions about your order or this policy, reach out to us at elzilenes@outlook.com. We're here to help.